Before contacting us, please consider the following.

Check it's not an emergency.

Call 111 or 999 for urgent medical help if you have any of these as your request will not be seen immediately.

  • Crushing chest pain and tightness
  • New drooping on one side of the face, slurred speech, difficulty raising your arms, weakness, or numbness on one side of your body.
  • Severe difficulty breathing
  • Heavy bleeding that won't stop
  • Severe injuries
  • Feeling suicidal, wanting to harm yourself, or others.

Online Appointments

eConsult enables you to access self-care advice on a wide range of conditions, as well as advice on what conditions you should contact a local pharmacy for or access advice from NHS Wales 111.

If none of these options are appropriate for you, you can complete and submit online a template for your condition/symptoms/query to the practice and you will receive an email response by the end of the following working day. You can use this system at a time to suit you and we may well be able to solve your issue without the need for you to book an appointment. We would encourage you to use this system wherever possible. Please note that this is not suitable for more urgent requests and you may be limited to submitting only one query.

Click here to access the eConsult page.

Call to Request an Appointment 

Appointments can be made either

  • by calling into the surgery between 8.30 am - 6.00 pm for pre-bookable appointments only 
  • or by telephoning the surgery between 8.00 am and 6.30 pm Monday to Friday. 

Call the Surgery on  01443 404444

We will ask you questions about why you need an appointment and will sometimes direct you to an alternative healthcare practitioner – this may be a pharmacist, dentist, optician, or other local service.

  • Children 16 years and younger presenting with an acute issue will be assessed on the same day.

We currently offer a variety of appointments, including:

  • Routine pre-bookable appointments - These can be a telephone or face-to-face consultation and are usually available between two days to two weeks in advance
  • On-the-day telephone appointments - These are available from 8:00 each morning and are suitable for both routine and urgent issues.  If as a result of the telephone call the doctor feels you need to be seen face-to-face, this will be arranged with you either for later the same day or on a different day depending on the clinical need
  • Urgent appointments - If there are no on-the-day appointments available and you feel you have a problem that cannot wait until the next available pre-bookable appointment or the next day, our receptionist will take some details from you and pass them to the urgent on-the-day doctor to contact you.  You must give the correct contact numbers and are quickly able to take the phone call.  The Dr will try to contact you on two separate occasions.  If you miss these calls you will not be automatically contacted again - we will try to leave an anonymous voicemail on your phone.  If you think that you still need to speak to the Urgent on the day GP you will need to ring the surgery back. 

Safe Capacity 

As patients, you will be aware that General Practice is under a large amount of pressure at present and we aim to give all our patients the best and safest care that we can within our limited NHS resources. In its guide to 'Safe working in general practice - 2024', the BMA recommends that: a safe level of patient contacts for a GP is not more than 25 per day.

  • As a partnership, we have taken the difficult decision to place a limit on the number of triage appointments that can be allocated to the Urgent on-the-day doctor.
  • The Urgent doctor at each site will set a limit of 35 triage appointments each day. Once this limit is reached our staff will direct patients to alternative services including 111.  This is to ensure the safety of our patients. 
  • The limit we have currently agreed upon does not include the ‘face-to-face’ appointments the duty doctor may arrange with the patients they have triaged. Exceptions should be made for patients <16 years of age, patients receiving palliative care and for professional calls (e.g. district nurse queries). These patients will be triaged by the urgent on the day Doctor.  

HOME VISITS

The surgery considers home visit requests on a case-by-case basis and for patients who are genuinely housebound or too ill to come to the surgery.    Our palliative care and elderly frail population are our priority.

Under their terms of work, GPs are required to consider home visits for medical reasons only and not for transport or convenience. This is because a doctor's ability to properly assess and treat a patient seen in their own home is often impaired by the far-from-ideal clinical situation.   Surgery facilities with equipment, full medical records and  IT support with warnings for individual patient interactions when prescribing, all keep patients safe and give the best possible care.

Home visits can be requested by telephoning reception from 8.00 am and before 11.30 am and are medically assessed by the Dr to check if a visit is appropriate. This time frame is given so that the visits needed that day are appropriately distributed to our team so that visits can take place between 12-2.30 pm. 

A GP can also decide how urgently a visit is needed and may direct you, or your request, to another appropriate care provider.  Afternoon requests for home visits should be for exceptional circumstances as this removes the Urgent Dr from the practice reducing their availability to our other patients and we are not an emergency service.

OUT OF HOURS

  • Should you need access to a doctor outside of surgery hours, please call NHS 111